Bug 291

Summary: "State/Province/Area" dropdown fails to populate and triggers an administrator error modal upon selecting a country.
Product: Smartwas Reporter: Soundharaya (Soundharya)
Component: Exploratory Testing BugsAssignee: Hemanth (Hemanth)
Status: OPEN ---    
Severity: Medium CC: SureshAnand
Priority: ---    
Version: unspecified   
Hardware: PC   
OS: Windows   
Associated Test Case ID: Triaged By: ---
Root Cause Analysis (RCA):
Resolution Summary / Fix Details:
Impact Area:

Description Soundharaya (Soundharya) 2026-07-03 04:48:25 UTC 
On the Organisation Details configuration page, the dependent location cascades are broken. When a user selects any option from the primary Country dropdown field, the backend call fails to retrieve the corresponding sub-regions. Instead of populating the State/Province/Area dropdown menu with valid listings, the system triggers a critical UI error modal displaying the message: "Error: Cannot fetch state details. Please contact Administrator." This completely blocks the ability to update or save organizational location details.