Bug 189

Summary: Error Occurs While Creating Return for Specific Sales Order ID (ISO_0000007)
Product: Smartwas Reporter: Raghul (Raghul)
Component: SalesAssignee: Hemanth (Hemanth)
Status: OPEN ---    
Severity: High    
Priority: High    
Version: unspecified   
Hardware: PC   
OS: Windows   
Associated Test Case ID: Triaged By: ---
Root Cause Analysis (RCA):
Resolution Summary / Fix Details:
Impact Area:

Description Raghul (Raghul) 2026-06-02 07:34:18 UTC
Location: Sales →Return to Warehouse → Create Return

After selecting customer, Sales Order ID, product checkbox, and location checkbox, clicking Create Return does not create the return. Instead, the system throws a database/server error.
Comment 1 Raghul (Raghul) 2026-07-08 09:25:29 UTC
While creating a return in the Return to Warehouse module, the return creation fails and an error message is displayed when using the specific Sales Order ID: ISO_0000007. The issue occurs after selecting a customer, sales order, product checkbox, and location checkbox, then clicking Create Return.
Comment 3 Raghul (Raghul) 2026-07-10 10:49:59 UTC
*** Bug 200 has been marked as a duplicate of this bug. ***